Here to help.

Email support

The fastest way to reach us is support@idrobe.io. Tell us what happened, the screen you were on, and (if helpful) a screenshot — we'll get back to you, usually within 1–2 business days.

Before you write

Many issues clear up by updating to the latest version of iDrobe and restarting the app. If something looks stuck, pull down to refresh or tap "Try again".

Add your clothes

Go to the Add tab, take a photo or pick one from your library. iDrobe removes the background and uses AI to tag the category, colour and style automatically. For best results, photograph one garment at a time in good light.

Set up virtual try-on

Add a full-body photo from Profile → Body photo (head and upper body visible, facing the camera). Then open Try-On, pick up to five pieces, and tap "Try it on me".

Scout from a store

Use Scout to paste a product link (Zara) — iDrobe pulls the item image and adds it to your wardrobe.

Plan a trip

In Plans, enter your destination and dates and iDrobe builds a day-by-day outfit calendar from your wardrobe, with weather in mind.

Style Council

Create a private jury of friends, share a look and get a verdict — Wear it, Maybe, or Skip — plus honest comments. Torn between two outfits? Post a "this or that" poll and let the jury pick A or B. Invite people with the share link or by email.

Manage your plan

View or change your subscription from Profile → Plan & billing. Subscriptions unlock higher monthly limits for try-ons, outfit suggestions and trip plans.

Restore / cancel

You can cancel anytime; access continues until the end of the current billing period. If a purchase didn't apply, email us and we'll sort it out.

Delete your account

Profile → Delete account permanently removes your wardrobe, body photos, try-on results and account data within 30 days.

Your privacy

Your photos are private to your account. See our Privacy Policy for full details on what we store and how to exercise your data rights.

An upload failed

Use a clear, well-lit photo of a single clothing item that fills the frame — iDrobe resizes large photos for you. Photos that aren't clothing (or where no garment is the subject) are rejected on purpose.

Try-on is taking a while

Make sure a body photo is set in Profile. Generating a look can take up to a minute; if it fails, try again or pick a different photo with your head and upper body clearly visible.

A screen won't load

Check your connection, then pull to refresh or tap "Try again". If it persists, fully close and reopen the app, and make sure you're on the latest version.

Still stuck?

Email support@idrobe.io with a short description and a screenshot and we'll help.